Terms and conditions

1. Introduction

Welcome to London Opticals – London Times. By accessing or using our website, services, or making a purchase from our store (online or offline), you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, you should not use our website or services.

2. Business Information

Store Name: London Opticals – London Times
Address:
London Plaza Building,
Next to Alankar Theatre,
K M Marg, Udupi,
Udupi, Karnataka – 576101

📞 Call / WhatsApp: 9663764607
📧 Email: londonopticalsudupi@gmail.com

3. Products & Services

  • We sell optical products including spectacle frames, prescription lenses, sunglasses, contact lenses, and eye-care accessories.

  • Prescription lenses and custom eyewear are made specifically based on customer requirements and prescriptions.

  • Product images shown are for reference only; actual products may vary slightly in color or design.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Payments must be made in full at the time of purchase.

  • We accept cash, UPI, cards, and other payment methods as available at the store or website.

5. Prescriptions

  • Customers are responsible for providing accurate and valid eye prescriptions.

  • London Opticals – London Times is not liable for issues arising from incorrect, outdated, or incomplete prescription details provided by the customer.

6. Returns, Refunds & Exchanges

  • Returns, refunds, and exchanges are governed by our Refund & Returns Policy, which forms an integral part of these Terms & Conditions.

  • Custom-made or prescription products are generally non-returnable unless found defective.

7. Warranty

  • Frames and lenses may carry manufacturer warranties, where applicable.

  • Warranty does not cover damage caused by misuse, accidents, normal wear and tear, or improper handling.

8. User Responsibilities

By using our services, you agree:

  • Not to misuse the website or store services

  • Not to provide false information

  • Not to engage in unlawful, abusive, or fraudulent activities

9. Intellectual Property

All content on this website, including text, images, logos, designs, and trademarks, is the property of London Opticals – London Times and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

London Opticals – London Times shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays or failures caused by events beyond our control

  • Issues arising from misuse of products or non-compliance with care instructions

11. Privacy

Any personal information shared with us is handled in accordance with our Privacy Policy and applicable Indian data protection laws.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, and courts in Karnataka shall have exclusive jurisdiction.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📞 Call / WhatsApp: 9663764607
📧 Email: londonopticalsudupi@gmail.com