1. Shipping Coverage
We currently ship products within India only. International shipping is not available at this time.
2. Order Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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Prescription or custom-made eyewear may require additional processing time.
3. Delivery Timeline
Estimated delivery times may vary based on location:
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Karnataka: 2–5 business days
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Other Indian states: 4–10 business days
Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Prescription & Custom Orders
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Prescription lenses and custom eyewear are made specifically for the customer.
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Processing time for prescription orders may take 5–10 business days before dispatch.
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Delivery timelines start after the order has been processed and dispatched.
5. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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Any additional charges such as remote area fees (if applicable) will be borne by the customer.
6. Order Tracking
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Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email, wherever applicable.
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Customers are responsible for tracking their shipment using the provided details.
7. Delivery Issues
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If a package is returned due to incorrect or incomplete address provided by the customer, re-shipping charges will apply.
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We are not responsible for delivery delays caused by courier partners or force-majeure events.
8. Damaged or Missing Packages
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If your order arrives damaged or tampered, please contact us within 48 hours of delivery.
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Provide clear photos or videos of the package and product for verification.
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After verification, we will offer a replacement or resolution as per our policy.
9. Order Cancellations
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Orders can only be cancelled before dispatch.
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Once shipped, cancellation requests will not be accepted.
10. Contact Information
For shipping-related queries, please contact us:
📞 Call / WhatsApp: 9663764607
📧 Email: londonopticalsudupi@gmail.com
11. Policy Updates
London Opticals – London Times reserves the right to modify this Shipping Policy at any time without prior notice. Updates will be reflected on our website.